Park Reservations

If a nanny is unable to access a reservation for any park, the affected family or families will receive a full refund or have the option to reschedule for another day and time, should they require multiple days. Please note that the cancellation policy does not apply in cases where nannies cannot gain access to the theme park.

Payment

Families booking must pay a retainer of 50% to hold their day(s). 7 days prior to their date families are responsible to pay their balance in full. Cancellations made 31 days or more prior to your event date will result in a full refund of your retainer payment. However, cancellations made within 30 days of the event will result in the forfeiture of the retainer. If you need to postpone or change your event date for any reason, please notify us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee the availability of the new date.

Families are responsible for reimbursing all reasonable and documented parking expenses incurred by the nanny. Payment requests will be submitted through our invoice system.

Weather

We will adhere to the guidelines set forth by local and state officials while closely monitoring weather updates. In the event that a hurricane warning or tropical storm warning is issued within our service area, we may need to cancel all scheduled services to prioritize the safety of our nannies and the families we serve. If this situation arises, any affected bookings will be rescheduled at no additional charge or credited to your account for future use. 

Time Management

Payment is required at least 7 days prior to your scheduled date for the requested hours. If you require additional time, you will be responsible for any associated costs. While we do offer a grace period, please note that arriving more than 15 minutes late to your scheduled end time will result in charges for an additional hour. You will have 48 hours to complete the payment through our invoicing system. Kindly be advised that failure to make payment within this timeframe will lead to the cancellation of any future bookings.

Illness

If your child exhibits any signs of illness, it is imperative that you cancel your booking before the nanny's arrival. Nannies Away retains the right to terminate the service immediately if, at the nanny’s reasonable discretion, a child appears ill or contagious. Please note that no refunds will be issued in such circumstances.

Allergies

Upon booking, it is essential to inform Nannies Away of any allergies that you and your children may have. This information is crucial in ensuring that our nannies do not bring any items that could pose a health risk. Please be advised that failure to disclose such allergies may result in the cancellation of future bookings. Our priority is the safety and well-being of both our families and nannies.